Lozier’s Customer Experience team gathered together during the holiday season to give back to the community, demonstrating the core values of People Matter and Work as a Team. The team supports several community organizations every year. “When people come together, great things happen,” said Maria Vasquez, Principal of International Business. “Giving back to the community is priceless and our core values are the heart of everything we do at Lozier.”
“I am so proud of how our Customer Experience team gives back during the holidays,” added Ashley Browne, VP of Sales- Customer Experience. “Whether it is through our annual coat drive or volunteering at a local charity, they find creative ways to support our local communities.”
This year’s annual children’s coat drive, organized by the CX team, was a success. Seventy-three coats, thirty hats, and fifty pairs of gloves were donated to Omaha Public Schools (OPS). “It’s amazing every year to see everyone still contributing to the coat drive and allowing us to continue to support our OPS schools,” said Shelby Spielman, Principal of Customer Experience.
Senior Customer Experience Representative Angie Simon echoed Spielman’s sentiment. “There is so much need in our community, and it is incredibly heartwarming to witness the generosity of those who are stepping forward to make sure every child stays warm this winter season.”
In addition to the coat drive, the team hosted a “Thank a Teacher” event for ten Jefferson Elementary School teachers. The Lozier employees spilt up into small groups and shopped for personal gifts and classroom supplies for teachers. “It was great seeing and hearing the appreciation for small things that can make a big impact,” said Customer Experience Supervisor Terri Hughes.
“Shopping for the teachers as a team was truly rewarding,” added Senior Customer Experience Representative Sheila Roane. “Their smiles and the appreciation from their students reminded us how meaningful these small acts can be.”
Additionally, the Customer Experience team partnered with Product Management to volunteer at the Heart Ministry Center’s Choice Food Distribution Program. The program provides meals to hundreds of families each week.
“Volunteering at the Heart Ministry Center was a meaningful way to give back to the community we work in,” said Principal of Customer Experience Kate Maddocks. “It was a privilege to make a positive impact and to represent Lozier’s commitment not only to excellence in our work, but also to supporting and strengthening our community.”
CX volunteers assisted community members as they selected shelf-stable and perishable items in a grocery-store style pantry and helped load groceries into vehicles. “I’ve always wanted to serve at a food pantry in some capacity, and I’m grateful that Lozier gave us the opportunity to do it together as a group,” noted Strategic Pricing Analyst Tonya Grenier.
“Our combined holiday event was a perfect combination of community service, team building, holiday cheer, and an all-around good team,” added Charlie Howell, Director of Customer Experience Systems-Strategy. “The work done at Heart Ministry Center is invaluable to the community and I was grateful to be a part of it.”